Last updated: 9 October 2026
Destinations and shipping prices
Available destinations and shipping options are shown at checkout after you enter your delivery address. The shipping charge is included in the order total before you pay. If no option is available for your destination, contact [email protected] before placing an order.
Dispatch and delivery
We arrange delivery using the shipping service selected for your order. Any specific delivery timeframe agreed with you applies. Otherwise, delivery will take place without undue delay and no later than 30 days after the purchase. Please contact us if your order has not arrived as expected.
Tracking details are provided when the selected shipping service offers tracking. Delivery times can be affected by customs clearance, local holidays and transport disruptions; your statutory rights still apply.
Local collection
Where local collection is available for your order, collection in Sundsvall is by appointment. Wait until the collection arrangements have been confirmed before visiting.
International customs
For deliveries outside the EU, destination-country import taxes, duties and customs processing charges may apply. Unless expressly included in the checkout total, these charges are payable by the recipient to the relevant authority or carrier.
Damage, loss or an incorrect item
Contact [email protected] if your parcel is missing or arrives damaged, or if the contents are incorrect. Photographs of the item and packaging can help us investigate, but they do not replace or restrict your statutory rights. We remain responsible for the goods until you or someone you designate receives them, except where the law provides otherwise.
For cancellations, returns and faulty goods, see our Returns & Refunds Policy.